FAQ

What are your delivery charges?

How long does delivery take?

What is your order processing procedure?

How will I receive my invoice?

What should I do if I do not receive my confirmation email or invoice?

What payment methods do you accept?

What is the Wish List feature?

What should I do if I receive missing or incorrect items?

Can I cancel my order after placing it?

How will I know when my order has been shipped?

Terms & Conditions (Website Policy)

This website is owned and operated by Hairkartt. Because these Terms & Conditions protect both customers and Hairkartt, using the website or making a purchase means you agree to them and applicable Indian laws, including the Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020. However, please review these terms before using our services.

1. Product Quality & Care

Hairkartt ensures every product is carefully sourced, handled, and packaged to meet quality standards before dispatch. For example, natural hair may show slight variations in texture, tone, or appearance. However, these minor differences are normal and do not affect the product’s overall quality. Product images are for representation only, so the actual product may vary slightly.

2. Returns & Exchanges

Any request for return or exchange must be raised via email within 7 days from the date of delivery.
Hairkartt does not offer refunds on any products.
Exchanges only are permitted, subject to eligibility conditions mentioned below.

3. Exchange Eligibility Conditions

To qualify for an exchange:

The product must be unused, unworn, unwashed, uncut, and returned in its original packaging.
All original tags, labels, and seals must be intact.
Products showing signs of use, alteration, or damage caused by the customer will not be accepted.

4. Non-Eligible Products

The following are not eligible for return or exchange:

Products damaged due to customer negligence, misuse, or improper handling
Products with removed or tampered tags/labels
Products returned after the 7-day window

5. Quality Inspection & Approval

All returned items are subject to a mandatory quality inspection upon receipt. Because product quality is our priority, exchanges will be processed only after successful verification by Hairkartt’s quality control team. However, items that do not meet the required quality standards may not qualify for an exchange.

6. Stock Availability

Approved exchanges are fulfilled subject to stock availability. However, because the requested replacement may be unavailable, Hairkartt reserves the right to offer an alternative product of similar value or decline the exchange.

7. Cancellation Policy

Orders once confirmed and dispatched cannot be cancelled. However, cancellation requests must be made before dispatch because they are subject to Hairkartt’s approval.

8. Limitation of Liability

Hairkartt shall not be liable for any indirect, incidental, or consequential damages arising from the use of this website or its products. However, for example, any liability that cannot be excluded shall remain subject to applicable Indian law.

9. Governing Law & Jurisdiction

These Terms & Conditions are governed by Indian law. However, disputes shall be subject to the exclusive jurisdiction of Indian courts because, for example, order and payment matters may require legal review.

10. Customer Support & Grievance Redressal

For queries, return requests, or grievances, customers may contact Hairkartt through the officially published email or contact details. However, complaints will be addressed within a reasonable timeframe because customer concerns are important to us. For example, customers can provide their order details to help us resolve issues efficiently.

By continuing to use this website and placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

Frequently Asked Questions (FAQ)

Do you offer refunds?

No. Hairkartt does not offer refunds on any products.

Do you provide exchanges?

Yes. Exchanges are available subject to our return conditions and stock availability.

How soon should I report a return or exchange?

You must contact us within 7 days of receiving your order.

What condition should the product be in for exchange?

The product must be unused, unwashed, uncut, unworn, and returned in its original packaging with all tags intact.

What items are not eligible for exchange?

Products that are damaged due to misuse, negligence, or those with removed tags are not eligible.

How is my exchange approved?

All products are inspected upon return. Exchanges are approved only after successful quality verification.

FAQ

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