Refund & Return Policy

Welcome to Hairkartt. Customer satisfaction matters to us. However, because every order is important, please read our Refund & Return Policy carefully before purchasing. For example, this helps you understand our return and refund terms.

Website: store.hairkartt.com

1. Eligibility for Returns

However, returns are accepted only under stated conditions because of hygiene and customization. For example, used or customized products may not qualify for return.

• Wrong product received
• Damaged product received
• Incorrect quantity received

To be eligible for a return:

• The item must be unused and in original condition
• Original packaging and tags must be intact
• Return request must be submitted within 48 hours of delivery

2. Non-Returnable Items

The following products are not eligible for return or exchange:

• Used or installed hair products
• Customized orders
• Colored or chemically altered products
• Products damaged by customer misuse

3. Return Request Process

To request a return:

• Email us at support@hairkartt.com
• Share your Order ID
• Attach product photos/videos clearly showing the issue

Our support team will review and respond within 2–5 business days.

4. Refund Process

Once the returned product is inspected and approved:

• Refunds will be processed to the original payment method
• Processing time: 5–10 business days
• Shipping charges are non-refundable unless the error is from our side

5. Order Cancellation

Orders can only be cancelled before dispatch.

Once shipped, cancellation requests will not be accepted.

6. Contact Information

Hairkartt
Website: store.hairkartt.com
Email: support@hairkartt.com